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Report a Problem

Report power outages easily online or by using your mobile device.
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We work hard to prevent serious problems and we monitor our systems in order to identify issues quickly. But we also appreciate it when our customers tell us about problems like power outages, downed power lines, electricity theft, or suspected telephone scams.

Power Outages

Tree limbs, storms, vehicles hitting electric poles, and even small animals can cause power outages or downed power lines.

New to Austin Energy?

New customers will not be able to report electric outages online or register to send and receive text message outage alerts for up to seven business days after start of service. If you experience a power outage during this time, please call 512-494-9400.

Theft and Scams

Electricity theft and telephone scams are illegal and sometimes dangerous activities that should be reported immediately.

  • If you suspect electricity theft — call 512-972-7475 to report it anonymously. 
  • If you receive a suspicious phone call from someone who asks you to make a utility bill payment over the phone— hang up and dial 3-1-1 or 512-974-2000 to report the call and check on your account status.

 

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Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages
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If you see a downed power line, stay safe and stay away. Report to 512-322-9100 ASAP. If you are in danger, call 91…
Fixing an outage is more complicated than just flipping a switch. Our crews are standing by 24/7 to restore power.…
Sign up today for our new Outage Alerts! Report outages & get updates all via text on your mobile device…

 

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