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Public Power Works for You

Our customers help determine our electric rates and the policies and programs that enhance our quality of life.

Rate Changes in Effect January 1

On August 29, 2016, Austin City Council set new, lower electric rates. The impact of these reductions will show up in bills for both residential and commercial customers starting January 1, 2017.


Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages
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If you see a downed power line, stay safe and stay away. Report to 512-322-9100 ASAP. If you are in danger, call 91…
Fixing an outage is more complicated than just flipping a switch. Our crews are standing by 24/7 to restore power.…
Sign up today for our new Outage Alerts! Report outages & get updates all via text on your mobile device…

 

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