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Report Outages

Report and Check Outage Status Online

¿Habla español?

Consulte el mapa de apagones de Austin Energy para ver si se ha reportado algún apagón.

Puede seleccionar el idioma español en el mapa e introducir su dirección en el campo de búsqueda para localizar su área en el mapa.

Puede reportar un apagón y también inscribirse para recibir alertas de apagones en su teléfono celular.

¿Desea inscribirse para recibir alertas de apagones?
Envíe APA o APAGON por mensaje de texto a 287846.

¿Preguntas?
Llame al 512-494-9400 y presione el 2 para hablar con un representante en español.

Austin Energy strives every day to supply affordable, reliable power to our customers. But power outages do occasionally happen — due to storms, tree limbs, vehicles, fires, even wildlife.

If you experience a power outage, it’s easy to notify Austin Energy via the internet, text message, or phone. We’ll dispatch crews to locate and repair the outage as quickly as possible.

What to Do When the Power Goes Out

Before you report an outage:

  1. Check to see if your neighbors still have power. 
     
  2. Check the Austin Energy Outage Map to see if an outage has been reported. Type your address in the Search field to locate your area on the map.
     
  3. Check your breakers if you can do so safely. The outage may exist only in your home or business because of a blown fuse or a tripped circuit.

  • If you have checked your breakers and are still without power, report the outage online.
  • If you have not or cannot check your breakers, call 512-322-9100 to report your outage.

Use the Outage Map to Stay Up-to-Date 

The Austin Energy Outage Map is a quick way to monitor current outages in our service area.

We update the outage map every 10 minutes, and offer updates and estimated times of restoration. 

Information Available on the Outage Map

  • Locations of power outages
  • Number of customers affected
  • Time outage occurred, restoration status, and estimated time of restoration
  • Summary of outages by ZIP code
  • Optional viewing features, like hazards (such as downed power lines) and weather radar

Remember to bookmark the Outage Map in your mobile browser for future reference.

How to Use the Outage Map

Each outage displays an icon on the map.

If you see an outage icon near your location, click it. Details for each outage are explained in the information panel.

If you don’t see your outage on the map, you should report it.

Watch Our "How To" Video for Details

Report Your Outage, Check Status, and Sign Up for Alerts

You can report an outage online, by text messaging, or by phone. You can also sign up to receive text message alerts.

If you are already signed up to receive Outage Alerts, text OUT to 287846 to report an outage.

Envíe APAGON por mensaje de texto a 287846 para reportar un apagón.​ 

Three Steps Required to Report an Outage 

You will be asked to complete three steps when you report your outage:

  1. Enter information about your account so Austin Energy can locate your outage.
  2. Verify the address of the outage.
  3. Report the outage.

Locate

To help us locate your outage:

  1. Enter your 10-digit City of Austin Utilities account number (include any leading or trailing zeros) or your 10-digit phone number associated with your utility account. 
  2. Enter your five-digit ZIP code.
  3. Check I am not a robot. This is a security feature we use to protect data and privacy.
  4. Click Continue to verify the address of the outage.

You can find your account number in the upper right-hand corner of your printed bill, on your e-bill, or at City of Austin Online Customer Care.

Verify

  1. Select the address for the outage you are reporting.  
  2. Click Continue to report the outage.

Report 

  1. If Austin Energy is already aware of your outage, you will see a message on the screen, along with a status update if one is available.
  2. If you know your breakers are not the reason for the outage, check Yes, I have checked my breakers and want to report a power outage.
  3. You can sign up for Outage Alerts via text messages to receive status updates about the power outage and any future outages. You also can request a phone call when your power is restored.
  4. Click Submit to report your outage.

Having trouble? Please call 512-322-9100 to report your outage.

New to Austin Energy?

New customers will not be able to report electric outages online or register to send and receive text message outage alerts for up to seven business days after start of service. If you experience a power outage during this time, please call 512-494-9400.

Learn More


Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages
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