Access Account Information

• City of Austin Utilities (City of Austin Utilities)

Billing

• Billing index
• Understanding Your Residential Bill
  • Your Residential Bill Explained
  • Help with High Bills
  • Prompt Payment Standards
  • Residential Meter Reading
• Understanding Your Commercial Bill
  • Your Commercial Bill Explained
  • Commercial Meter Reading
• Rates
• Payment Options
  • Levelized Billing
  • Automatic Bank Draft
  • Credit Card, Debit Card, Check by Phone
  • Payment Locations
  • Check Free
• Payment Assistance
  • Customer Assistance Program
  • Deferred Payment Agreement
  • Fee Waivers and Discounts
  • Free Home Energy Improvements

Contact Customer Care

• Contact Customer Care Index

Electric Service

• Electric Service Index
• Start, Stop or Transfer Service (City of Austin Utilities)
• Fees and Deposits
• Reconnect Service
• Customer Rights
• Sales Tax Exemption Certificate (pdf)

Other Services

• Other Services Index
• Tree Trimming
• Street Lighting
• Call Before You Dig

Power Outages

• Power Outages Index
• How to Report an Outage
• Power Restoration
• Power Quality
• Safety Around Fallen Power Lines

Billing

• Billing Index
• Understanding Your Bill
• Commercial Rates
• Payment Options
• Payment Assistance
• Contact Customer Care

Commercial Energy Efficiency

• Commercial Energy Efficiency Index
• Commercial Rebates
• Multi-family Energy Efficiency Rebates
• Small Business Rebates & Incentives
• Free Online Energy Audit
• Load Profiler
• On-site Energy Audit
• Free Thermostat Program (Power Partner)
• Energy Product Guide
• Austin Energy Green Building
• GreenChoice® Renerwable Energy Program
• Small Business Customer Newsletter
• Energy Miser Vending Products

Electric Service

• Electric Service Index
• Start, Stop or Transfer Service (City of Austin Utilities)
• Fees and Deposits
• Reconnect Service
• Customer Rights
• Sales Tax Exemption Certificate (pdf)

Other Services

• Other Services Index
• Multi-Family Property Electric Service Status
• On-Site Energy Systems
• Infrastructure Rental
• Outdoor Lighting Services

Power Quality

• Power Quality Index

Small Business Customer Newsletter

• Small Business Customer Newsletter

Electric Service

• Start, Stop or Transfer Service (City of Austin Utilities)
• Fees and Deposits
• Reconnect Service
• Customer Rights
• Sales Tax Exemption Certificate (pdf)

Billing

• Understanding Your Bill
  • Charges Explained
  • Prompt Payment Standards
  • Help with High Bills
  • Meter Reading
• Rates
• Payment Options
  • Levelized Billing
  • Automatic Bank Draft
  • Credit Card, Debit Card, Check by Phone
  • CheckFree
  • Payment Locations
• Payment Assistance
  • Deferred Payment Agreement
  • Customer Assistance Program
  • Fee Waivers and Discounts
  • Free Home Energy Improvements
• Contact Customer Care

Residential Energy Efficiency

• Rebates
• Loans
• Duct Diagnostic and Sealing
• Free Thermostat Program
• Refrigerator/Freezer Recycling
• Austin Energy Green Building
• GreenChoice Renewable Energy Program
• Free Home Energy Improvements
• Tools and Tips

Other Services

• Street Lighting
• Tree Trimming
• Line Down (reporting a line that is down)
• Call Before You Dig

Power Outages

• How to Report an Outage
• How We Restore Power

Newsletter

Programs

• Rebates
• Loans
• Free Home Energy Improvements
• Free Thermostat
• Duct Diagnostic and Sealing
• Refrigerator/Freezer Recycling
• Austin Energy Green Building
• GreenChoice Renewable Energy Program

Residential Tools and Tips

• Energy Efficiency Tips for the Home
• Energy Savings Calculators
• Free Online Energy Audit
• Energy Education—ENERGYsmart University
• Green Building Workshop
• Product and Technology Guide
• Participating Companies List
• Energy Efficient Apartments
• Reading Your Meter
• Energy Star Appliances, Products and Dealers
• Speakers on Energy Topics

Commercial Tools and Tips

• Free Online Energy Audit
• Load Profiler—Commercial Energy Management
• Participating Companines List (pdf)
• Reading Your Meter
• Speakers on Energy Topics
• Commercial Energy Product Guide
• Small Business Customer Newsletter
• Energy Miser Vending Products

Company profile

• Serving our community
• Budget
• Power plant
• Electric System
• Statewide Electric Grid
• Field Service Centers
• Customer Care Contact Center
• Permits and codes
• Electric Utility Design Criteria

Contact Us

Environmental Initiatives

• Utility programs
  • Emissions
  • Workplace Programs
  • Sand Hill Energy Center
  • Plug-In Austin
• Customer programs
  • GreenChoice Renewable Energy
  • Solar Rebate Program
  • Solar Loan Program
  • Austin Energy Green Building
  • Plug-In Austin
  • Rebates

Newsroom

• Awards
• Newsletters
  • EnergyPlus
  • GreenChoice
  • Energy Saver
• Reports
• Press Releases

Outreach

• Safety
• Speakers Bureau
• Classroom Presentations
• Educational Events
• Facility Tours
• National Night Out

Purchasing

• Vendor Registration
• Vendor Forms
• Purchasing Notices

Rates

• Residential Rates
• Commercial Rates
• State Rates
• School Districts Rates
• City Rates
• Electric Tariffs—Rates Summary (pdf)
• Fuel Charges
• Utility Service Regulations
• GreenChoice Energy Rider
• Security Lighting Rates
• Line Extension and Electric Switchover Policy
• Distributed Generation from Renewable Sources Rider
• Download Fee Schedule (pdf)

Jobs

• Pay and Benefits
• Culture and Diversity Effort
• View Job Openings

Acerca de Nosotros

• Acerca de Nosotros indice
• Eventos de la Comunidad
• EnergyPlus- Boletín Informativo Para Cliente Residencial

Servicios Residenciales

• Servicios Residenciales indice
• Servicio Eléctrico
• Honorarios y Depósitos
• Servicio de Reconexión
• Derechos de los Clientes (pdf)

Facturación

• Fracturación indice

Seguridad Eléctrica

• Seguridad Eléctrica Indice
• Interrupciónes de Electricidad
• Seguridad Eléctrica Alrededor del Hogar
• Transformadores Montados en Plataforma
• Seguridad para Niños
• Rompecabezas de Seguridad - Español (pdf)

Eficiencia en Energía

• Eficiencia en Energía indice

Contáctenos

• Contáctenos indice