Access Utility Account Information

• City of Austin Utilities

Billing

• Billing index
• Understanding Your Residential Bill
  • Help with High Bills
  • Prompt Payment Standards
  • Residential Meter Reading
• Understanding Your Commercial Bill
• Rates
• Payment Options
  • Mail
  • Payment Locations
  • Autopay
  • Web: Free
  • Web or Phone: Fee Charged
  • Budget Billing
• Customer Assistance Programs
  • CAP Discounts
  • Financial Support Plus 1
  • Free Home Energy Improvements
  • Payment Arrangement
  • Services for the Medically Vulnerable

Contact Customer Care

• Contact Customer Care Index

Electric Service

• Electric Service Index
• Manage Your Utilities Online
• Fees and Deposits
• Reconnect Service
• Customer Rights
• Sales Tax Exemption Certificate (pdf)

Other Services

• Other Services Index
• Tree Pruning
• Street Lighting
• Call Before You Dig

Power Outages

• Power Outages Index
• How to Report an Outage
• Power Restoration
• Power Quality
• Safety Around Fallen Power Lines

Billing

• Billing Index
• Understanding Your Bill
• Rates
• Payment Options
• Customer Assistance Programs
• Contact Customer Care

Commercial Energy Efficiency

• Commercial Energy Efficiency Index
• Commercial Rebates
• Multi-family Energy Efficiency Rebates
• Small Business Rebates & Incentives
• Free Online Energy Audit
• Load Profiler
• On-site Energy Audit
• Free Thermostat Program (Power Partner)
• Austin Energy Green Building
• GreenChoice® Renewable Energy Program

Electric Service

• Electric Service Index
• Manage Your Utilities Online
• Fees and Deposits
• Reconnect Service
• Customer Rights
• Sales Tax Exemption Certificate (pdf)

Other Services

• Other Services Index
• Multi-Family Property Electric Service Status
• On-Site Energy Systems
• Infrastructure Rental
• Outdoor Lighting Services

Power Quality

• Power Quality Index

Electric Service

• Manage Your Utilities Online
• Fees and Deposits
• Reconnect Service
• Customer Rights
• Sales Tax Exemption Certificate (pdf)

Billing

• Understanding Your Bill
  • Prompt Payment Standards
  • Help with High Bills
  • Meter Reading
• Rates
• Payment Options
  • Mail
  • Payment Locations
  • Autopay
  • Web: Free
  • Web or Phone: Fee Charged
  • Budget Billing
• Customer Assistance Programs
  • CAP Discounts
  • Financial Support Plus 1
  • Free Home Energy Improvements
  • Payment Arrangement
  • Services for the Medically Vulnerable
• Contact Customer Care

Residential Energy Efficiency

• Rebates
• Loans
• Free Thermostat Program
• Refrigerator/Freezer Recycling
• Austin Energy Green Building
• GreenChoice Renewable Energy Program
• Free Home Energy Improvements
• Tools and Tips

Other Services

• Street Lighting
• Tree Pruning
• Line Down (reporting a line that is down)
• Call Before You Dig

Power Outages

• How to Report an Outage
• How We Restore Power

Newsletter

• EnergyPlus
• GreenChoice

Programs

• Rebates
• Loans
• Free Home Energy Improvements
• Free Thermostat
• Refrigerator/Freezer Recycling
• Austin Energy Green Building
• GreenChoice Renewable Energy Program

Residential Tools and Tips

• Energy Efficiency Tips for the Home
• Energy Savings Calculators
• Free Online Energy Audit
• Green Building Workshop
• Participating Companies List
• Energy Efficient Apartments
• Reading Your Meter
• Energy Star Appliances, Products and Dealers
• Speakers on Energy Topics

Commercial Tools and Tips

• Free Online Energy Audit
• Load Profiler—Commercial Energy Management
• Participating Companies List (pdf)
• Speakers on Energy Topics

Company profile

• Serving our community
• Budget
• Power plant
• Electric System
• Statewide Electric Grid
• Field Service Centers
• Customer Care Contact Center
• Permits and codes
• Electric Utility Design Criteria

Contact Us

Environmental Initiatives

• Utility programs
  • Emissions
  • Workplace Programs
  • Sand Hill Energy Center
  • Plug-In Partners
• Customer programs
  • GreenChoice Renewable Energy
  • Solar Rebate Program
  • Solar Loan Program
  • Austin Energy Green Building
  • Plug-In Partners
  • Rebates

Newsroom

• Awards
• Newsletters
  • EnergyPlus
  • GreenChoice
• Reports
• Press Releases

Outreach

• Safety
• Speakers Bureau
• Classroom Presentations
• Facility Tours
• National Night Out

Purchasing

• Vendor Registration
• Vendor Forms
• Purchasing Notices

Rates

• Residential and Commercial Rates
• Power Factor
• Download Fee Schedule (pdf)

Jobs

• View Current Job Openings

Acerca de Nosotros

• Acerca de Nosotros indice
• Eventos de la Comunidad
• EnergyPlus- Boletín Informativo Para Cliente Residencial

Servicios Residenciales

• Servicios Residenciales indice
• Servicio Eléctrico
• Honorarios y Depósitos
• Reconexión del servicio
• Derechos de los Clientes (pdf)

Facturación

• Fracturación indice

Seguridad Eléctrica

• Seguridad Eléctrica Indice
• Interrupciónes de Electricidad
• Seguridad Eléctrica Alrededor del Hogar
• Transformadores Montados en Plataforma
• Seguridad para Niños
• Rompecabezas de Seguridad - Español (pdf)

Eficiencia en Energía

• Eficiencia en Energía indice

Contáctenos

• Contáctenos indice