Web Site Privacy Policy
This policy is to inform visitors to austinenergy.com and
its companion Web Sites (my.austinenergy.com, coautilities.com,
pluginaustin.org, pluginpartners.org, austinsmartenergy.com)
of our online information practices. By using this Web site,
you acknowledge and accept all terms of use outlined below.
1.0 General Disclaimer of Warranties
All information, materials and services
on this Web site are provided to you “as is” without
warranty of any kind either express or implied including,
but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, title, non-infringement,
security or accuracy.
1.1 You further agree that
Austin Energy and any other parties involved in creating and
delivering this site's contents have no liability for direct,
indirect, incidental, punitive, or consequential damages with
respect to the information, services, content, or advertisements
contained on or otherwise accessed through this Web site.
Austin Energy does not endorse any third party Web site, content,
goods, or services. Links to third party Web sites are provided
for information only. Austin Energy is not responsible for
privacy policies or content of third party Web sites.
1.2 Other than as required
under applicable consumer protection law, under no circumstance
will Austin Energy be liable for any loss or damage caused
by your reliance on information obtained through this site
or a linked site, or your reliance on any product or service
obtained from a linked site. It is your responsibility to
evaluate the accuracy, completeness or usefulness of any opinion,
advice or other content available through this site, or obtained
from a linked site. Please seek the advice of professionals,
as appropriate, regarding the evaluation of any specific opinion,
advice, product, service, or other content.
2.0 Collection and Use of Information
Our Web site does not collect personal
identifying information about you unless you voluntarily provide
it. This notice applies to all information collected or submitted
on austinenergy.com and its companion Web sites. On some pages,
you can request to receive materials or register for programs
or City of Austin utility account services. The types of personal
information collected at these pages include, but are not
limited to:
- Name
- Address
- Phone number
- E-mail address
- Social Security number
- Account information
- Banking information
2.1 When requesting information,
the personal information you provide to us is used solely
to process your request. We do not share this information
with parties outside Austin Energy unless necessary to complete
your request. When this type of sharing does occur, we have
agreements with our vendors that allow limited use of your
personal information strictly for the purpose of providing
the immediate service.
2.2 As a governmental entity,
Austin Energy is subject to the Texas Public Information Act
and may be required upon written request to release some types
of information submitted through austinenergy.com or its companion
Web sites.
Contact
the Texas Attorney General's Office at 1-800-252-8011
or 512-463-2007 (in Austin), for more information about this
law.
2.3 If you supply your
postal address online, you may receive periodic mailings from
Austin Energy. These mailings may include information on new
programs, services, or upcoming events and news that may be
of interest. If you do not want to receive such mailings from
Austin Energy in the future, please let us know by sending
an e-mail to custinfo@austinenergy.com.
2.4 If you supply
your e-mail address online, we will only use it to answer
e-mail received, unless otherwise stated. Such addresses are
not used for any other purpose and are not shared with outside
parties unless necessary to complete your request.
3.0 Cookies
When you visit austinenergy.com or
our one of our companion sites, to browse or download documents,
our Web server places a temporary, session cookie on your
computer to collect and store certain information about your
visit. This information does not identify you personally.
The information gathered includes:
- the date and time you access our site;
- the pages you view on our site;
- the type of browser and operating system used to access
our site; and
- if you linked to austinenergy.com from another site,
the URL of the referring Web site.
3.1 The above information
is gathered and analyzed to keep us current with industry
standards and to improve our Web site.
3.2 When
accessing secure applications on austinenergy.com or our other
Web sites, for which you have subscribed, our Web server places
a cookie on your computer to collect and store certain information
about your visit. This information does not identify
you personally.
The information gathered includes:
- the date and time you access our site;
- the pages you view on our site;
- the type of browser and operating system used to access
our site; and
- if you linked to austinenergy.com from another site,
the URL of the referring Web site.
4.0 Data Security
To prevent unauthorized access, maintain
data accuracy, and ensure the correct use of information,
we have put in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the information
we collect online.
5.0 Children's
Privacy
Our Web site contains energy-related
information that may be of educational value to children.
To the extent that children use our Web site, any information
collected is not stored on the Web server. We do encourage
children and young teens to seek consent from their parents
before providing any information to us.
6.0 Copyright
Many areas of our Web site provide
data, information and images that are copyrighted. Austin
Energy owns their copyright and no unauthorized use is permitted.
7.0 Trademarks and Logos
Austin Energy reserves is the owner
of and therefore reserves all legal rights for the registered
trademarks Austin Energy® and GreenChoice®.
Additionally, we reserve all rights in the use of the following
registered trademark logos: the Green Building Program logo,
the Multi-Family Program logo and the Austin Energy logo.
8.0 File Modification
Express permission to use files from
austinenergy.com or its subsidiaries may be granted to users
who agree not to modify or alter the original file. Changes
or modifications to these files cannot take place without
the permission of Austin Energy. All credits, notices, copyrights
and trademarks must remain intact within the file, unless
noted otherwise.
8.1 Presentation of the
data, information and images must appear in the original context
of its presentation within austinenergy.com. Regrouping, resizing,
cropping or deletion of a portion of the file cannot occur
without written permission from Austin Energy. You may submit
requests to the
Austin Energy Webmaster.
9.0 File Integrity
Austin Energy will not be held liable
with regards to downloaded files. Occasionally, austinenergy.com
files are deleted, moved, or archived. The download, maintenance,
and use of these files are the responsibility of the user.
Austin Energy may make improvements or changes to this site
at any time.
10.0 Third Party Links
Austin Energy grants permission for
Web sites to link to the home page of austinenergy.com or
to any page within. Third party links to austinenergy.com
should be checked regularly in case a file or directory has
changed or been moved since the link was created. Creating
a link to austinenergy.com does not constitute an agreement
that a reciprocal link be placed on austinenergy.com. You
may submit requests for reciprocal links to Austin
Energy Webmaster for consideration.
11.0 How To Contact Us
If you have any questions about this
security statement or the practices of this site, you can
contact:
Legal Services
Austin Energy
721 Barton Springs Road
Austin, TX 78704-1194
Phone: (512) 322-6179 or (512) 322-6151
or (512) 322-6598
E-mail: Legal
Services
Terms and Conditions of Use of the
Austin Smart Energy Public Participation Blog
The following are the terms and conditions of participation ("Terms and Conditions") in the Austin Smart Energy Public Participation Blog between you and Austin Energy. Austin Energy includes, by definition, our partners, contractors, officers, agents and employees.
By participating in this blog, users hereby agree to be bound by and warrant their full compliance with the following Terms and Conditions, along with the Austin Energy Web Site Privacy Policy, whose terms are incorporated herein by reference.
Any posting in violation of any of the terms and conditions of this Agreement shall be subject to immediate removal and/or deletion and shall not be re-posted.
Use of Blog
This blog may only be used for the purpose of discussing matters related to or arising out of the role of Austin Energy in the energy services industry. Austin Energy accepts no responsibility for the opinions and information posted on this blog by others.
Do not post any defamatory, libelous, vulgar, obscene, abusive, profane, threatening, hateful, racially, ethnically, or otherwise offensive or illegal information or material, and do not use this blog in any illegal manner.
Do not post, upload, email or otherwise transmit any material containing software viruses or other computer code or files designed to interrupt, harm, delete, or otherwise interfere with or limit the functionality of any computer software or hardware or telecommunications equipment.
Laws, Privacy and Confidentiality
This blog shall not be used in any manner that violates federal, state or local laws or other laws.
Do not post any confidential information or any information that would infringe upon the privacy or personal rights of others.
Trademarks and Copyrights
By posting material, the posting party warrants and represents that it owns the copyright with respect to such material, has received permission from the copyright owner, or that the material is in the public domain. The posting party further warrants and represents that it otherwise has the full and unencumbered right to post such material and that such posting will not infringe any rights or interests of others. In addition, the posting party grants Austin Energy and users of this blog a non-exclusive, irrevocable license to display, copy, publish, distribute, transmit, print, and use such information or material in any manner, without payment to the posting party.
Do not post any information or other material protected by copyright without the permission of the copyright owner. Do not use any words, logos or other marks that would infringe upon the trademark, service mark, certification mark, or other intellectual property rights of the owners of such marks without the permission of such owners.
No Solicitation
All postings shall be of an informational nature and for informational purposes only. Commercial use or any other unauthorized use of this blog is prohibited. Do not use this blog to solicit or conduct business, including the direct or indirect marketing of users' products or services, in any manner. This blog may not be used to provide information, materials, products, or services in exchange for compensation of any kind.
Consent to Monitoring and Disclosure
Austin Energy reserves the right to monitor this blog for inappropriate postings, but does not undertake editorial control of postings or comments. However, in the event that any inappropriate posting or unauthorized use of this blog is discovered, including but not limited to prohibited posting and usage as outlined herein, Austin Energy reserves the right to terminate, without prior notice, blog access of any user who does not abide by these guidelines.
During monitoring, postings may be examined, recorded, copied, deleted in their entirety, or used for authorized purposes. Use of the blog, authorized or unauthorized, constitutes consent to such monitoring.
Austin Energy reserves the right at any time to modify or discontinue this blog with or without notice, and shall not be liable to any party for such modification, suspension, or discontinuance. The obligations of a user shall survive the termination of the blog.
Security
Do not forge headers or otherwise manipulate identifiers in your post in an attempt to disguise, impersonate, or otherwise misrepresent your identity or affiliation with any other person or entity. You agree to indemnify and hold Austin Energy partners, officers, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any party due to or arising from your use of or posting upon this blog, or violation of any rights of another.
You agree that you will comply with any security processes and procedures (such as passwords) specified for the Austin Smart Energy Public Participation blog with respect to access to or use of the blog.
These Terms and Conditions shall be interpreted under and governed by the laws of the State of Texas without regard to its conflict of laws provisions that would apply the laws of another jurisdiction. In any claim or cause of action arising from or related to your use of this blog, you agree to submit to the personal and exclusive jurisdiction of the state or federal courts located within Travis County, Texas. |
