Fee Waiver and Discounts

The City of Austin makes every effort to assist customers on low and fixed incomes. Our assistance programs help those who face emergencies keep their utility accounts in good standing.

Eligible customers qualify for the following fee waiver and discounts:

• A $6.00/month waiver of the customer electric service charge
• A $17.00 (on average) reduced CAP fuel charge on electric use
• A $7.10/month waiver of the customer water service charge
• A $4.40/month waiver of the customer water revenue stability fee
• A $9.25/month waiver of the customer waste water service charge
• A 50% reduction on your residential City of Austin Drainage fee to $3.87 a month
• A $7.29/month waiver of the transportation user fee for those who do not own or drive a vehicle, or who are at least 65

View what your sample bill might look like with these discounts applied.

Eligibility for Waiver and Discounts
To verify your eligibility for the fee waiver and discounts, provide a copy of one of the following documents as proof that you or someone in your household participates in a qualifying assistance program:

• Supplemental Security Income Program
• Medicaid program types 3, 12, 13, 14, 18, 19, 22, 23, 24, or 51 only
  
• Travis County Hospital District Medical Assistance Program (MAP)
• Travis County Energy Assistance Programs: CEAP or FEMA
• State paid Medicare parts A and B (QMB, SLMB or QI)

Apply for Fee Waiver and Discounts
Print the Fee Waiver and Discounts form (pdf), complete and send to:

City of Austin
Customer Care Contact Center—Customer Assistance Program
721 Barton Springs Rd.
Austin, TX 78704-9916

Fax: (512) 505-4028

Call (512) 494-9400 to request a form by mail.