City of Austin
Utilities Customer Care Contact Center
24-Hour Power Outage Reporting
Monday – Friday 7:00 a.m. – 9:00
Saturday 9:00 a.m. – 1:00 p.m.
City of Austin - Austin Energy
Customer Care Contact Center
721 Barton Springs Rd.
Austin, Texas 78704-1186
City of Austin Utilities
P.O. Box 2267
Austin, Texas 78783-2267
We Can Help You with These Services and More
The trained staff of the Customer Care Contact Center can answer all of your utility account related questions. Here are a few of the requests we can handle over the phone:
Learn more about Customer Care
You Can Manage These Services and More Online
You can pay bills and manage many of your utility services yourself at the City of Austin Online Customer Care website. You can do the following and more using our website.
Go to City of Austin Utilities Online