City of Austin Utilities Customer Care Contact Center

Phone
(512) 494-9400

24-Hour Power Outage Reporting
(512) 322-9100

E-mail
Customer Care

Hours
Monday – Friday 7:00 a.m. – 9:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.

Mailing Address
City of Austin - Austin Energy
Customer Care Contact Center
721 Barton Springs Rd.
Austin, Texas 78704-1186

Billing Address
City of Austin Utilities
Payment Processing
P.O. Box 2267
Austin, Texas 78783-2267

We Can Help You with These Services and More
The trained staff of the Customer Care Contact Center can answer all of your utility account related questions. Here are a few of the requests we can handle over the phone:

	Get answers to billing questions
	Start new service
	Transfer service
	Disconnect service (permanent and temporary)
	Request payment extensions or payment options
	Obtain City of Austin utility program information

Learn more about Customer Care

You Can Manage These Services and More Online
You can pay bills and manage many of your utility services yourself at the City of Austin Online Customer Care website. You can do the following and more using our website.

	Review and pay your utility bill
	Start new service
	Transfer service
	Stop service
	Sign up for GreenChoice®
	Include charitable contributions in your bill payment

Go to City of Austin Utilities Online
Customer Care