Request or Provide Account Information
City of Austin utility customers may:
- Release account information to another person
- Add a financially responsible authorized user
- Request historical account records
- Request public information about the utility
Release Your Account Information
You may give another person who is not living with you, such as a caregiver or parent, access to your City of Austin utility account.
Learn more about releasing your account information
Add a Financially Responsible Authorized User to Your Account
You may add a financially responsible authorized user to your account. Financially responsible users are usually spouses, domestic partners, or roommates.
Learn more about adding an authorized user to your account Request Your Historical Records
Your historical utility account information is available by request.
Learn more about requesting your utility account records
Request Public Information
You may also request records available under the Public Information Act.
Learn more about requesting public information
Change Account Holder, Mailing Address, or Phone Number
On Your Account
If your mailing address or phone number has changed, update your account with Online Customer Care. Be sure to include the following information:
- Name
- Account number
- Address on record
- Driver’s license number or last four digits of your Social Security Number
If the account holder at your address has moved or passed away, please call Customer Care at (512) 494-9400.
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