In order to reopen an account that was disconnected due to non-payment, the entire past due amount must be paid and verified by receipt.

Service Fees
	Re-connect fee – $25
	Same day service requests, add an additional $55

Payment Options and Confirmation

Phone
	Use a credit or ATM/debit card for payment.
	Then, call the customer care contact center at (512) 494-9400 to report your confirmation number and request reconnection.
Paystations
	Pay in person at a paystation.
	Ask the paystation clerk to fax your payment receipt (include account number) to (512) 505-4035. The store may charge a fee for fax services.
	Then, call the Customer Care Contact Center at (512) 494-9400 to confirm receipt of the fax and request reconnection.
Customer Care Contact Center, Rosewood-Zaragosa Center, 2800 Webberville Road
	Hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
Drop Box
	Pay by personal check, money order or cashiers check.
	Do not put cash in a drop box.
	Processing of payments put in a drop box occurs the next business day.
	Payments are processed and posted to the account before service is reconnected.

Payment Assistance
The Customer Assistance Program offers help to qualifying customers having problems paying their bills. Local service agencies administer the program. Contact a participating agency for more information.

Making Payment Arrangements
If you are unable to make payment in full, call our Customer Care Contact Center at (512) 494-9400. In some situations, payment agreements can be arranged.