To reopen an account that was disconnected due to non-payment, the entire past due amount must be paid and verified by receipt. You can pay using Quick Payment or at a walk-in location. Please do not use a drop box to pay when the account was disconnected due to non-payment.

Service Fees
	Re-connect fee – $25
	Same day service requests, add $55

Pay by Phone or on the Web Using Quick Payment

By Phone or on the Web Using Quick Payment
	Use a credit or ATM/debit card for payment.
	Then call Customer Care at (512) 494-9400 to report your confirmation number and request reconnection.
	Learn more about paying by phone or on the web

Pay at a Walk-in Location

Utility Customer Service Centers
	Pay in person at either of our two service centers: the East Branch at 2800 Webberville Road or the North Branch at 8716 Research Blvd. Suite 115.
Authorized Pay Stations
	Pay in person at a pay station.
	Ask the pay station clerk to fax your payment receipt (include account number) to (512) 505-4035. The store may charge a fee for fax services.
	Then call Customer Care at (512) 494-9400 to confirm receipt of the fax and request reconnection.
	View all payment locations

Customer Assistance Programs
If you are having trouble paying your bill, we may be able to help. Learn more about our customer assistance programs.