Confidentiality and Customer Rights
To learn how to request confidentiality of your personal information
and how to dispute a bill, read the brochure titled Confidentiality – Customer Rights – Personal Information (pdf).
This brochure includes a Right of Confidentiality form to let you request that your personal information be kept confidential. This includes your address, telephone number, Social Security number, and information about your utility use and billing.
To request confidentiality, print, complete, and mail the Right of Confidentiality form to the address on the form.
If you have requested confidentiality in the past, you do not need to submit another request.
Utility Service Regulations
The Austin City Code contains Utility Service Regulations — select Volume II, Title XV, Chapter 15-9. The regulations detail our responsibilities for providing our customers with good service, fair treatment, and maximum possible safety.