When We Must Receive Payments
Your payment must be received on or before the due date on the bill.
Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill.
Utility Service Regulations
To learn about different ways to pay your bill, go to Payment Options.
Payment standards are documented in the City of Austin’s Utility Service Regulations. For the full details of payment standards, go to the Utility Service Regulations. Select Volume 1, Title 15, Chapter 15-9-75.