Skip to Main Content austinenergy.com
Customer Care
En Español | Site Map | Contact Us 
 
Access Utility Account Information  |  Electric Service  |  Billing  |  Contact Customer Care  |  Other Services  |  Power Outages  

Pay Utility Bills by Phone or on the Web

Call toll-free (800) 959-7063 or (866) 694-5861 to make utility payments by phone or use the online Quick Pay at www.coautilities.com

The fee for this service is $4.95/payment. You can pay up to $1000 per single transaction. And you can make no more than three (3) transactions in a 24-hour period and no more than five (5) transactions in a 30-day period.

Accepted Forms of Payment
The City of Austin Utilities payment system accepts:

Payments Accepted

  • Visa
  • Mastercard
  • Discover
  • ATM/debit cards
  • Electronic checks

Necessary Information
Be prepared with the following:

Required Information

  • City of Austin account number, including the numbers following the dash
  • Credit card or ATM/debit card number and expiration date
  • ZIP code where the credit/debit card statement is mailed for payment
  • Routing number and checking account number if paying by check
  • Payment Amount
  • Pen and paper to record confirmation code

A non-sufficient funds (NSF) charge will be assessed if payment is rejected.

 

 

Quick Links
 
En Español: Pague su Cuenta de Servicio Público por Teléfono o por Internet

Related Content
 
Mail
Walk-up: Payment Locations and Drop Boxes
Autopay
Online Banking
Budget Billing

 
    Austin Energy Logo    
© 2012 Austin Energy. All rights reserved.En Español | Site Map |Privacy Statement | City of Austin | Contact Us