The City of Austin makes every effort to assist customers on low and fixed incomes. Our assistance programs help those who face emergencies keep their utility accounts in good standing.

Eligible customers qualify for the following fee waiver and discounts:

	A $6/month waiver of the customer electric service charge
	Reduced rate for green power
	A 50% reduction on your residential City of Austin Drainage fee

Eligibility for Waiver and Discounts
To verify your eligibility for the fee waiver and discounts, provide a copy of one of the following documents as proof that you or someone in your household participates in a qualifying assistance program:

	Supplemental Security Income (SSI) Award Letter from the Social Security Administration—must include name and monthly amount
	Current Monthly Medicaid Identification Letter from DHHS (SLMB, QI1, or QMB)—types 3, 12, 13, 14, 18, 19, 22, 23, 24, or 51 only See sample document
	Current Medical Assistance Program Clinic Card (MAP) from either then County or the City
	Current Copy of Medicare Card Part A or B or both
	Travis County Energy Assistance Programs (CEAP or FEMA) Award Letter—received within past 12 months

Apply for Fee Waiver and Discounts
Print the Fee Waiver and Discounts form (pdf), complete and send to:

City of Austin
Customer Care Contact Center—Customer Assistance Program
721 Barton Springs Rd.
Austin, TX 78704-9916

Fax: (512) 505-4028

Call (512) 494-9400 to request a form by mail.

Waiver of Monthly $6 Customer Service Charge
We waive the $6/month customer service charge for eligible customers. That’s a total yearly savings of $72.

Reduced Rate Through GreenChoice Program
Receive a portion of your electricity at a reduced rate through the Austin Energy GreenChoice program. The exact amount of savings depends on how many customers participate in this program. Your electric bill indicates the amount of your savings.

50% Discount on Monthly Drainage Fee
Save 50% on your residential City of Austin Drainage fee. The fee helps pay for water quality programs, maintenance and repair of creeks and storm water drainage systems.