Fee Waiver and Discounts
The City of Austin makes
every effort to assist customers on low and fixed incomes.
Our assistance programs help those who face emergencies keep
their utility accounts in good standing.
Eligible customers qualify for the
following fee waiver and discounts:
- A $6.00/month waiver of the customer electric service charge
- A $6.25/month waiver of the customer water service charge
- A $8.00/month waiver of the customer waste water service charge
- Enrollment into our E01A Wind Energy Green Choice Rate
- A 50% reduction on your residential City of Austin Drainage fee to
$3.58 a month
View what your sample bill might look like with these discounts applied.
Eligibility for Waiver and
Discounts
To verify your eligibility for the fee waiver and discounts, provide a copy of one of the following documents as proof that you or someone in your household participates in a qualifying assistance program:
- Supplemental Security Income (SSI) Award Letter from the Social Security Administration—must include name and monthly amount
- Current Monthly Medicaid Identification Letter from DHHS (SLMB, QI1, or QMB)—types 3, 12, 13, 14, 18, 19, 22, 23, 24, or 51 only
See sample document
- Current Medical Assistance Program Clinic Card (MAP) from either then County or the City
- Current Copy of State Paid Medicare Card Part A and B or both
- Travis County Energy Assistance Programs (CEAP or FEMA) Award Letter—received within past 12 months
City of Austin
Customer Care Contact Center—Customer Assistance Program
721 Barton Springs Rd.
Austin, TX 78704-9916
Fax: (512) 505-4028
Call (512) 494-9400 to request a form
by mail.
Waiver of Monthly $6.00 Electric Customer Service Charge
We waive the $6.00/month customer service
charge for eligible customers. That’s a total yearly
savings of $72.00.
Waiver of Monthly $6.25 Water Customer Service Charge
We waive the $6.25/month customer service charge for eligible customers. That’s a total yearly savings of $75.00.
Waiver of Monthly $8.00 Waste Water Customer Service Charge
We waive the $8.00/month customer service charge for eligible customers. That’s a total yearly savings of $96.00.
Reduced E01A Rate through GreenChoice Program
Receive a portion of your electricity at a reduced rate through the Austin Energy GreenChoice program. This is wind energy and helps support your household in reducing your carbon footprint. The exact amount of savings depends on how many customers participate in this program. Your electric bill indicates the amount of your savings.
50% Discount on Monthly Drainage
Fee
Save 50% on your residential City of
Austin Drainage fee. The fee helps pay for water quality programs,
maintenance and repair of creeks and storm water drainage
systems. |
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