Multi-Family Partnership Program Details

Resources to Help You Manage Electric Service Status

Customer Service Center
Call (512) 494-9400 or email us. We have personnel dedicated to the needs of multi-family property owners.

Online Property Status Report
Log in to Online Customer Care for secure access to a Multi-Family Property Status report. The report provides you with an overview of your properties, including:

• Service Address
• Unit Number
• Ability to verify that a resident has transferred service into or out of his/her name and requested date
• Requests that remain pending
• Meter Number
• Filter to easily identify the units that are currently billing in the landlord’s name or the tenant’s name

You will be able to print your report or export it to a spreadsheet. You will also receive email notifications when your property status changes.

Keeping Past Due Services in the Proper Name
If a resident “skips” (vacates the property without notification to the property owner) notify Austin Energy within three (3) business days. Request a transfer of the account into the owner’s name. This insures uninterrupted power. Please do not wait until the services are cut for non-payment. Any delinquent amount owed is maintained in the name of the former resident.

If a resident requests services to be removed from his/her name and the resident or roommate(s) continues to reside at the premises, the owner can request services be disconnected. The owner can locate customer requests to turn off service through the secure Multi-Family Program report.

Reestablishing Service After Disconnection
If the prior resident had services disconnected for non-payment, the owner should call the Customer Service Center at (512) 494-9400 and request the account be transferred into the complex’s name. Services will be reconnected within one business day. Any delinquent amount owed is maintained in the name of the former resident.

Enroll in the Multi-Family Partnership Program
Print the Service Agreement (pdf) and the Enrollment (pdf) forms, complete and send to:

City of Austin - Austin Energy
Customer Care Contact Center - MPP
P.O. Box 2267
Austin, TX 78767-2267
Fax: (512) 505-4024

Or, request forms by mail:
phone: (512) 494-9400
email: Multi-Family Partnership Program

Cancel Multi-Family Partnership Program Enrollment
Print the Enrollment (pdf) form, check "Cancel Program Participation", complete the top portion of the form and return to:

City of Austin - Austin Energy
Customer Care Contact Center - MPP
P.O. Box 2267
Austin, TX 78767-2267
Fax: (512) 505-4024

Or, request forms by mail:
phone: (512) 494-9400
email: Multi-Family Partnership Program