Line Extension & Electric Switchover Policy

Extension of Service
The City of Austin generally does not charge the customer for the normal extension of service. A customer may be required to make a Contribution in Aid of Construction for the extension of service if the current source is more than 300 feet from the point of delivery. Any required contribution will not include costs for facilities that are normally provided by the City of Austin, such as transformers, meters, and service drops.

The distance is measured along the route of the new line from an existing source to the point of delivery. The customer will be required to pay for all costs not normally provided for by the City of Austin less a share of revenues described below.

If more than one customer is requesting service from the same extension, the length of service extended without a fee is equal to the product of (1) the number of customers to be served from the line, and (2) 300 feet.

The required contribution for an extension beyond 300 feet will be the difference between (1) the excess costs for the extension, and (2) 20% of the estimated base revenues collected from the new customer over a three year period.

Customer Switchover
In a dually certified service area, a customer is required to pay all current balances before being disconnected from the City of Austin Electric system. The customer will also be required to pay, in advance, for any costs associated with the disconnection of service. There will not be a disconnect fee in addition to the above costs.

A customer switching to the City of Austin Electric system from another system will be required to present a receipt or other evidence from the disconnecting utility that all current charges for electric service and for the service disconnection have been paid.

We make every effort to be accurate in displaying rates online. In case of conflict, the official tariffs on file with the City Clerk's office take precedence.