Request or Provide Account Information

Austin Energy has new policies in place that allow customers to:

• Release account information to another person
• Add a third party to their account
• Request past account records and public information

Release Account Information
Customers may now grant another person access to their City of Austin utility account. Under a new policy, customers can provide access to another person, such as a caregiver or parent, who is not living with them.

Learn more about releasing your account information

Add a Third Party
Another new policy also lets customers add a third party to their account. Third parties are usually spouses, domestic partners, or roommates financially responsible for the account.

Add a third party to your account

Request Records and Public Information
Your own past utility account information is available by request.

You may also request records available under the Public Information Act.

Request account records

Request public information

We Need Your Information, Too
If your mailing address or phone number has changed, update your account with Online Customer Care. Be sure to include the following information:

• Name
• Account number
• Address on record
• Driver’s license number or last four digits of your social security number

If the account holder at your address has moved or, sadly, passed away, please call Customer Care at (512) 494-9400.